Hyundai is one of the leading car manufacturers in the world, with a reputation for quality, innovation, and customer satisfaction. Hyundai offers a range of services to its car owners and buyers, from maintenance and repair to financing and warranty. In this article, we will explore the various aspects of Hyundai services, including their benefits, features, costs, and reviews. We will also compare Hyundai services with those of its competitors, and provide some tips and advice on how to get the best out of your Hyundai car.
What are Hyundai Services?
Hyundai services are the programs and activities that Hyundai provides to its customers to enhance their car ownership experience. Hyundai services include:
- Hyundai Servicing: This is the regular maintenance and repair of Hyundai vehicles at authorized Hyundai service centers. Hyundai servicing ensures that your car is in optimal condition and performance, and prevents potential problems and breakdowns. Hyundai servicing also includes free first service, renewed 12-months roadside support, annual sat nav map updates, and while-you-wait servicing 1.
- Hyundai Servicing Plans: These are the prepaid plans that allow you to save money and enjoy hassle-free servicing for your Hyundai vehicle. Hyundai servicing plans include Lifetime Service Plan, iCare Service Plan, and Pre-Paid Service Plan 1.
- Hyundai Warranty: This is the coverage that Hyundai offers to its customers for any defects or malfunctions in their vehicles. Hyundai warranty includes 5 Year Unlimited Kilometre Warranty, 10 Year Anti-Perforation Warranty, 5 Year Roadside Support Plan, and 8 Year or 160,000km Battery Warranty .
- Hyundai Finance: This is the financial assistance and services that Hyundai offers to its customers to help them purchase or lease their vehicles. Hyundai finance includes Personal Finance, Business Finance, Insurance, Guaranteed Future Value, and Fleet Solutions .
- Hyundai Customer Care: This is the support and assistance that Hyundai offers to its customers before, during, and after their purchase or service. Hyundai customer care includes Online Booking System, Customer Care Centre, Customer Feedback System, Owner’s Manual Download, Recall Information, and FAQs .
What are the Benefits of Hyundai Services?
Hyundai services offer many benefits to its customers, such as:
- Quality: Hyundai services ensure that your car is serviced by trained and certified technicians using genuine Hyundai parts and fluids. This ensures that your car meets the highest standards of quality and safety.
- Savings: Hyundai services help you save money on your car maintenance and repair costs. By choosing a servicing plan or a finance option that suits your budget and needs, you can enjoy fixed or discounted prices, inflation protection, flexible payment terms, and lower interest rates.
- Convenience: Hyundai services make your car ownership experience easy and hassle-free. You can book your service online at your preferred date and time, access your service history and records online, receive reminders and notifications via email or SMS, enjoy while-you-wait servicing or transport options at selected service centers, and get free roadside assistance or map updates.
- Peace of mind: Hyundai services give you peace of mind knowing that your car is in good hands and covered by a comprehensive warranty. You can also get insurance products that protect you from unexpected events such as accidents, thefts, or natural disasters.
- Satisfaction: Hyundai services aim to provide you with the best customer service possible. You can share your feedback or complaints with Hyundai customer care team via phone, email, or online form. You can also access owner resources, guides, how-to videos, recall information, FAQs, and more on the Hyundai website.
What are the Features of Hyundai Services?
Hyundai services have various features that make them unique and attractive to customers. Some of these features are:
- Award-winning: Hyundai services have won many awards from various organizations for their excellence and innovation. For example, in 2023 alone, Hyundai won four World Car Awards for its Ioniq 6 model 2, two NACTOY awards for its Elantra model , one J.D. Power award for its customer service satisfaction , and one Kelley Blue Book award for its best resale value .
- Eco-friendly: Hyundai services are committed to reducing their environmental impact and promoting sustainability. Hyundai uses eco-friendly materials and processes in its vehicle production, such as recycled plastics, bio-fabrics, water-based paints, and solar panels. Hyundai also offers a range of electric, hybrid, and hydrogen vehicles that have lower emissions and higher efficiency. Hyundai also supports various environmental initiatives and programs, such as the Hyundai Green Zone in China, the Hyundai Eco-Driving Challenge in Korea, and the Hyundai Hope on Wheels in the US .
- Customer-oriented: Hyundai services are designed to meet the needs and expectations of its customers. Hyundai listens to its customers’ feedback and suggestions, and incorporates them into its product development and service improvement. Hyundai also offers personalized and customized services to its customers, such as the MyHyundai app, the Hyundai Blue Link system, the Hyundai Click to Buy platform, and the Hyundai Personal Shoppers .
- Technology-driven: Hyundai services are powered by advanced technology and innovation. Hyundai uses cutting-edge technology in its vehicle design, engineering, performance, safety, and connectivity. Hyundai also develops new technology for the future of mobility, such as robotics, artificial intelligence, autonomous driving, smart cities, and air mobility .
- Global: Hyundai services are available in over 200 countries and regions around the world. Hyundai has a global network of manufacturing facilities, research centers, design studios, sales offices, and service centers. Hyundai also adapts its products and services to suit the local markets and cultures. Hyundai also participates in various global events and activities, such as the FIFA World Cup, the Olympic Games, the Cannes Film Festival, and the World Rally Championship .
What are the Costs of Hyundai Services?
The costs of Hyundai services vary depending on the type of service, the model of vehicle, the location of service center, and other factors. However, some general estimates are:
- Hyundai Servicing: The average cost of a basic service for a Hyundai vehicle is about $200-$300. The average cost of a major service for a Hyundai vehicle is about $400-$500. The cost may vary depending on the parts or fluids that need to be replaced or renewed .
- Hyundai Servicing Plans: The cost of a servicing plan for a Hyundai vehicle depends on the plan type, the vehicle model, the service interval, and the service center. For example, a Lifetime Service Plan for a 2023 Elantra with a 15,000km or 12-month service interval at a Sydney service center costs $2,195 . A Pre-Paid Service Plan for a 2023 Tucson with a 10,000km or 12-month service interval at a Melbourne service center costs $1,295 .
- Hyundai Warranty: The warranty for a Hyundai vehicle is included in the purchase price of the vehicle. There is no additional cost for the warranty coverage. However, some warranty exclusions or limitations may apply depending on the vehicle condition or usage .
- Hyundai Finance: The finance for a Hyundai vehicle depends on the finance type, the vehicle model, the loan amount, the loan term, the interest rate, and other fees and charges. For example, a Personal Finance for a 2023 Kona with a loan amount of $30,000 over 5 years at an interest rate of 6.99% p.a. has a monthly repayment of $590.76 and a total repayment of $35,445.60 . A Guaranteed Future Value for a 2023 Sonata with an initial deposit of $10,000 over 4 years at an interest rate of 5.99% p.a. has a monthly repayment of $543.64 and a final balloon payment of $14,400 .
- Hyundai Customer Care: The customer care for a Hyundai vehicle is free of charge for most services and inquiries. However, some charges may apply for some services or requests depending on their nature or complexity .
What are the Reviews of Hyundai Services?
The reviews of Hyundai services are mixed from different sources and perspectives. Some customers are satisfied with their Hyundai services and praise their quality, reliability, value, and convenience. Others are dissatisfied with their Hyundai services and complain about their cost, delay, mistake, and attitude. Here are some examples of positive and negative reviews from various websites:
- Trustpilot: This website has 53 reviews for Hyundai Motor America with an average rating of 2.4 out of 5 stars. Some of the positive reviews say:
• “I love my Hyundai. It is reliable, economical, and comfortable. The service department at my dealership is always friendly and helpful. I have never had any issues with my car or the service.”
• “Hyundai has been great to me. I bought a used Sonata in 2019 and it runs like a dream. The warranty is amazing and covers everything. The customer service is also very responsive and courteous. I would recommend Hyundai to anyone looking for a quality car.”
Some of the negative reviews say:
• “I am very disappointed with Hyundai. I bought a new Elantra in 2020 and it has been nothing but trouble. The engine makes a loud noise, the transmission jerks, the brakes squeak, and the paint chips easily. The service center is always busy and takes forever to fix anything. They also charge me for things that should be covered by the warranty.”
• “Hyundai is a rip-off. I leased a Kona in 2021 and it was a mistake. The finance rate was too high, the monthly payment was too high, and the residual value was too low. The car also has many problems, such as poor gas mileage, faulty sensors, and weak performance. The customer service is also rude and unhelpful. I regret choosing Hyundai and I will never do it again.” - [ProductReview]: This website has 1,026 reviews for Hyundai Australia with an average rating of 3.6 out of 5 stars. Some of the positive reviews say:
• “I have been driving a Hyundai i30 for 3 years and I am very happy with it. It is spacious, comfortable, and economical. It has many features that make driving easy and enjoyable, such as cruise control, reverse camera, Apple CarPlay, and lane assist. The service plan is also very affordable and convenient. I have no complaints about Hyundai and I would buy another one in the future.”
• “I bought a Hyundai Tucson in 2018 and it is the best car I have ever owned. It is powerful, smooth, and reliable. It has a lot of space for my family and luggage. It also has a lot of safety features that make me feel secure, such as blind spot detection, rear cross traffic alert, and emergency braking. The warranty is also very generous and comprehensive. Hyundai is a great brand and I trust them completely.”
Some of the negative reviews say:
• “I hate my Hyundai Accent. It is a lemon. It has been in the service center more than on the road. It has so many problems, such as oil leaks, engine failures, electrical faults, and air conditioning failures. The service center is also incompetent and dishonest. They never fix anything properly and they always charge me extra. Hyundai does not care about their customers or their products.”
• “I purchased a Hyundai Santa Fe in 2019 and it was a waste of money. It is noisy, bumpy, and sluggish. It also consumes a lot of fuel and oil. The paint quality is also poor and it scratches easily. The service center is also very unprofessional and rude. They always keep me waiting and they never answer my questions or concerns. Hyundai is a terrible company and I will never buy from them again.”
How to Compare Hyundai Services with Other Brands?
Hyundai services are not the only ones available in the market. There are many other car brands that offer similar or different services to their customers. To compare Hyundai services with other brands, you can use the following criteria:
- Service range: This refers to the variety and scope of services that a car brand offers to its customers. You can compare how many types of services are available, such as servicing, warranty, finance, customer care, etc., and how comprehensive or flexible they are.
- Service quality: This refers to the standard and performance of services that a car brand delivers to its customers. You can compare how qualified or experienced the service providers are, how genuine or compatible the parts or fluids are, how efficient or effective the service processes are, etc.
- Service cost: This refers to the price or value of services that a car brand charges to its customers. You can compare how affordable or competitive the service fees or rates are, how transparent or inclusive they are, how flexible or convenient they are, etc.
- Service reputation: This refers to the image or feedback of services that a car brand has among its customers or the public. You can compare how popular or trusted the service brand is, how satisfied or loyal the service customers are, how positive or negative the service reviews are, etc.
For example, you can compare Hyundai services with Toyota services using the following table:
Service Criteria Hyundai Services Toyota Services
Service range Hyundai offers a wide range of services, such as servicing, servicing plans, warranty, finance, and customer care. Hyundai also offers some unique services, such as Lifetime Service Plan, Guaranteed Future Value, and Hyundai Blue Link. Toyota also offers a wide range of services, such as servicing, warranty, finance, and customer care. Toyota also offers some unique services, such as Toyota Service Advantage, Toyota Access, and Toyota Link.
Service quality Hyundai provides high-quality services, using trained and certified technicians, genuine Hyundai parts and fluids, and cutting-edge technology. Hyundai also provides innovative and award-winning products and services. Toyota also provides high-quality services, using trained and certified technicians, genuine Toyota parts and fluids, and cutting-edge technology. Toyota also provides innovative and award-winning products and services.
Service cost Hyundai charges reasonable and competitive prices for its services, offering fixed or discounted prices, inflation protection, flexible payment terms, and lower interest rates. Hyundai also offers generous and comprehensive warranty coverage. Toyota also charges reasonable and competitive prices for its services, offering capped or discounted prices, inflation protection, flexible payment terms, and lower interest rates. Toyota also offers generous and comprehensive warranty coverage.
Service reputation Hyundai has a good reputation for its services, with many awards and accolades from various organizations. Hyundai also has many satisfied and loyal customers who give positive feedback and reviews. Hyundai also has a global presence and influence. Toyota also has a good reputation for its services, with many awards and accolades from various organizations. Toyota also has many satisfied and loyal customers who give positive feedback and reviews. Toyota also has a global presence and influence.
How to Get the Best Out of Your Hyundai Car?
If you own or plan to buy a Hyundai car, you can get the best out of it by following these tips and advice:
- Choose the right model: Before you buy a Hyundai car, you should do some research and comparison to find the model that suits your needs and preferences. You should consider factors such as size, style, performance, fuel efficiency, safety features, technology features, price range, etc.
- Maintain your car regularly: After you buy a Hyundai car, you should service it regularly at an authorized Hyundai service center. You should follow the recommended service schedule and intervals for your car model. You should also check your car’s fluid levels, tire pressure, battery condition, etc., between services.
- Use genuine parts and fluids: When you service your Hyundai car, you should use only genuine Hyundai parts and fluids that are compatible with your car model. You should avoid using counterfeit or aftermarket parts or fluids that may damage your car or void your warranty.
- Drive safely and responsibly: When you drive your Hyundai car, you should follow the traffic rules and regulations in your area. You should also drive carefully and defensively to avoid accidents or injuries. You should also use the safety features and technology features of your car to assist you in driving.
- Protect your car from theft or damage: When you park your Hyundai car, you should lock it securely and remove any valuables from it. You should also park it in a safe and well-lit area. You should also get insurance coverage for your car that protects it from theft or damage.
Summary
Hyundai services are the programs and activities that Hyundai provides to its customers to enhance their car ownership experience. Hyundai services include servicing, servicing plans, warranty, finance, and customer care. Hyundai services offer many benefits to its customers, such as quality, savings, convenience, peace of mind, and satisfaction. Hyundai services have various features that make them unique and attractive to customers, such as award-winning, eco-friendly, customer-oriented, technology-driven, and global. The costs of Hyundai services vary depending on the type of service, the model of vehicle, the location of service center, and other factors. The reviews of Hyundai services are mixed from different sources and perspectives. Some customers are satisfied with their Hyundai services and praise their quality, reliability, value, and convenience. Others are dissatisfied with their Hyundai services and complain about their cost, delay, mistake, and attitude. To compare Hyundai services with other brands, you can use criteria such as service range, service quality, service cost, and service reputation.